It is the aim of Amber Vehicle Solutions to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint within 3 working days with our written decision reaching you within 10 days; however, sometimes, this may not be possible and in this instance we will ensure a response within 8 weeks from the date of complaint as required by the Financial Conduct Authority. In the unlikely event that we are not able to resolve your complaint within 3 working days, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 01625 704396
or write to us at 9A London Road, Alderley Edge, Cheshire, SK97JT
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting firstname.lastname@example.org .
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01625 704396
F: 0845 450 7369
Amber Vehicle Solutions
9A London Road
Amber Vehicle Solutions are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 660869
Registered in England & Wales with company number : 5667010 | Data Protection No : Z9371665 | VAT No : 876358083
Registered Office : Sterling House, 501 Middleton Road, Chadderton, Oldham, OL9 9LY
Copyright © 2019 Amber Vehicle Solutions, All rights reserved.